Frequently Asked Questions - Answers
General Questions
| I would like to learn the mobile number of an acquaintance of mine. Can you help me@f1 |
 We maintain the confidentiality of our subscribers and do not disclose such information. This kind of information is protected according to Article 20 and Para II of Article 41 of the Constitution of Georgia. |
| My brother transfers money from my mobile account to his without permission. Can I solve this problem by deactivating this service@f2 |
| Protect the service with a password! Cancel the Money Transfer service and re-activate it, but using a password. Should you be the only person who knows the password, nobody else will be able to transfer money from your mobile account. The password can consist of any four digits chosen at random.
To cancel the Money Transfer service dial: 44300150 and OK. Money Transfer using password: |
| I would like to see the name of the calling person on the screen of my mobile. |
| This is possible if you store numbers in your handset according to the following rule: if the addressee is a Magti subscriber, before storing the number attach 899, 895, 891 or 898 prefix to it; if the addressee is the subscriber of any of Tbilisi landline operators - 822 and 877, etc., if the addressee is a Geocell subscriber. When you are called by a number stored in the memory of your mobile in this way you will see the name of its owner the way you had attached it to the number. |
| While calling my number the answering machine gets switched, informing that my number "is not in use", but even now I am calling from my number? |
| Your mobile handset may have the Call Diverting function activated, which you can de-activate by pressing ##002# and OK. The de-activation as well as the activation of Call Diverting function is free of charge. |
| I usually used to block my outgoing calls but I am unable to do so any more. Why? |
| You have by chance diverted your number to an unassigned one. This often happens while testing various functions of the handset. To deactivate all sorts of Call Divert functions dial: # # 002 # OK. |
| Is it possible to send SMS abroad from Magti Web-site? |
| You can send SMS from our site to any operator abroad who applies no limitation of its own. Still, we advise you to inquire at our Customer Care whether the operator you need makes it available to receive SMS. |
| May I transfer the sum from my account to any other person's one@f3 |
| If you are using our Credit or Advance systems you are free to take back the sum available on your account or transfer it to any other Magti subscriber. However if you are a MONO+ system subscriber you will find it impossible to take back or transfer the sum from your account to another person. |
| The people calling me usually get the wrong number. Why does it happen@f4 |
| If you are using our Credit or Advance systems you are free to take back the sum available on your account or transfer it to any other Magti subscriber. However if you are a MONO+ system subscriber you will find it impossible to take back or transfer the sum from your account to another person. |
| How can I remove a logo from my mobile screen@f5 |
| If you wish to have Magti logo restored on your screen you must order an empty logo: 52423031 and press OK. After you receive the logo you must save it in the memory of your mobile. To replace a logo you must order a new one and save it in your phone memory. |
| I buy my son a 5 lari MONO-card weekly, but he spends it in two days and is partly disconnected by the end of the week. I fear he will not be able to contact me in case of necessity. I was told your "Call-back" service might solve my problem. |
| In such situation this service may be really helpful, allowing you to pay for the received incoming call; besides, your son will be able to contact you even being partly disconnected. For this, you need to have the service activated /it is not necessary to activate the service for your son either /we also advise you to have the "White List" activated and insert your son's number in it/ only contacts included in the "While List" will be able to use the service/. - To activate the service, on your mobile dial: 44300161 and OK. - To activate the "While List", on your mobile dial: 443001611 and OK. - To include your son's number in the "White List" dial: 443001611# (899 or 895 or 891 or 898) the number and OK. In order to use the "Call-back" service, your son must call you as fokllows: |
