These questions are most frequently asked at the MagtiCom Information Service. From now on, we decided to provide you with the answers to the questions of this kind by means of our magazine.

I HAVE BOUGHT A NEW  "MONO" CARD AND WOULD LIKE THE MONEY TO BE TRANSFERRED TO MY FRIEND’S ACCOUNT.  HOW CAN I DO THIS?

For this situation, there is a round-the-clock service for our subscribers, although it must be noted that it is not essential that you are the "Mono" system user yourself. Dial the telephone number 520, carry out the answer phone instructions and you will have an opportunity to immediately transfer the amount to any "Mono" system subscriber. The call is free of charge.

For detailed instructions address our offices or call the following numbers:
25 00 00,  25 11 11

IS IT POSSIBLE TO PURCHASE AND HAVE A SIM CARD DELIVERED HOME BY CALLING MAGTICOM?

In order to provide high quality service to its subscribers, MagtiCom has an direct sales service that offers companies the option of concluding agreements without visiting MagtiCom office. For this service just call the MagtiCom direct sales representatives at the following telephone numbers: 8.99.560064 and 8.99.571414.

MY   TELEPHONE WITH THE SIM CARD HAS BEEN STOLEN.  WHAT SHOULD I DO?

The first thing that we want to advise our subscribers is to contact the MagtiCom sales and customer service offices where you will be able to block and change the Sim Card.  This will prevent any strangers spending of the balance on your account. Also, though the card is changed, your telephone number and details are retained for you. As far as searching for the lost telephone set is concerned, it is necessary to apply to the police regional department along with the set box in order to have it registered as being stolen. This implies, that if someone uses your mobile telephone, the police will be able to identify this person and undertake appropriate actions to return the telephone to its legal owner.

CAN WE USE THE MOBILE TELEPHONE FOR SENDING FAXES OR E-MAIL MESSAGES?

MagtiCom offers interested parties a special service that allows the subscribers to send or receive faxes by means of a mobile telephone.  The service can also be used for accessing the Internet or to receive E-mail messages. To get linked to these services you should visit the MagtiCom sales and customer service offices in order to conclude an appropriate agreement.

AT TIMES, MY TELEPHONE LOSES THE CONNECTION WITH THE NETWORK. WHAT IS THE REASON FOR THIS?

From the very beginning we wish to define what it means when there is a loss of network connection. When this occurs, the signal index on the screen is decreased to a minimum (this usually appears on the screen opposite the battery symbol) or a network indicating sign (Magti GMS or 282-02) is entirely absent from the screen.

One reason for this loss of network connection could in fact be that the current location of the user is not situated within the MagtiCom coverage area (check the MagtiCom coverage area maps). It should be noted that if we look at the maps showing the MagtiCom coverage zone, it will be very difficult to find a place with no network connection. MagtiCom has the largest coverage area in Georgia, reaching over 90% of the populated territory! However, if you are in a cellar, in the underground, in a thick walled building or under a metal framed cover, receiving the signal may be difficult.

A second reason that may cause loss of the network, is the telephone set being physically damaged. In the event of damaged antenna connections the telephone might lose the network, also a failure in the operation (receiving and transmitting) of the telephone set may lead to a similar outcome.

For mobile telephone repair you may visit the mobile set service centres, of which the MagtiCom sales and customer service  office is located at No 5 Jikia St. Our technicians will check your telephone set and make minor repairs free of charge.

OUR TELEPHONE SET RECORDS THE TOTAL DURATION OF THE OUTGOING CALLS   BUT IT DOES NOT CORRESPOND TO THE TIME PRESENTED IN THE ACCOUNT.  WHAT IS THE REASON FOR   SUCH DIFFERENCE?

The telephone set records the net duration of your conversation, the MagtiCom central station is only capable of recording the conversation by rounding off the total time of the call. Thus, the action of rounding the figures causes a difference in the time shown between the call duration recorded by your mobile phone and the time presented in your account. According to the rounding system the MagtiCom subscribers are divided into two groups:

 Group 1 - the subscribers who pay a subscription fee in the order of 10.2 Lari on a monthly basis and have to visit the MagtiCom office at least once a month and  stand in a queue to make their payments. Their conversation is expressed in 5 second increments.

Group 2 - the "Mono" system subscribers who are exempt from the monthly subscription fees, pay the same rate for their conversations but the rounding is to 30 seconds. However, these subscribers can purchase the "Mono" cards at any time, in most places.

Introduction of the card system of prepayment has many positive aspects.  In some instances, it is also financially more profitable for the subscriber. In the "Mono" system you are provided with a non-deposit international service. For CIS calls, utilization of the card system is even cheaper when compared with the subscriber type system, as the rounding off is 30 seconds instead of one minute.

Notwithstanding the general practice in different countries of the world where the prepaid card system service is much more expensive when compared with the subscriber type service, MagtiCom managed to avoid escalation of prices in order to make the launching of a new technology more acceptable to their subscribers.

MY  "MONO" CARD HAS BEEN STOLEN.  IS IT POSSIBLE THAT SOMEONE ELSE CAN MAKE USE OF IT?

The MagtiCom administration office should be immediately notified of the theft. By means of the cash office invoice we will be able to recover the serial number of your "Mono" card and be able to block it in the system. If the stolen card is activated prior to blocking, the identity of the subscriber whose account the money has been transferred to by means of the stolen card will be established. This will enable us to recover the misappropriated sum with the help of the police.